About Kaguo
Kaguo International Supply Chain (Heilongjiang Kaguo Cross-border Logistics Co., Ltd.) specialises in cross-border logistics from China to Russia, offering three transport options — air, road and rail — covering different volumes and delivery requirements.
Pickup points in Guangzhou, Shenzhen, Yiwu, Dongguan and Beijing collect cargo locally for consolidated dispatch. From doorstep collection to final delivery, every shipment is tracked, and delays beyond the agreed transit time are compensated proportionally.
Milestones
- 2025 · Company preparationCarrier research and border route testing completed; the three-line transport framework was set.
- 2026 · Full service launchAir, road and rail lines officially in operation; air delivery in as fast as 1-3 days.
- 2026 · Five pickup points openedPickup points in Guangzhou, Shenzhen, Yiwu, Dongguan and Beijing for local collection and consolidated dispatch.
- 2026 · More frequent trainsThe Yiwu–Moscow rail service increased to two departures weekly for more flexible bulk scheduling.
- 2026 · Delay compensation promiseThree speed tiers published with proportional delay compensation — transit time is guaranteed.
Service Assurance System
Speed Guarantee
Transit times confirmed in writing before booking; urgent air delivery in as fast as 1-3 days.
Full Transparency
Five milestones — receipt, booking, dispatch, clearance, delivery — all trackable, anomalies reported proactively.
Delay Compensation
Delays beyond the agreed transit time are compensated proportionally, with terms confirmed in writing — no vague clauses.
Dedicated Manager
Every client has a fixed manager from quote to signed delivery.
